The check-in can be either with a reservation, or it could be a walk in customer. The check in can be for an individual or a group. If the check-in taken from reservations, all details of the reservations are transferred to the check-in screen, eliminating additional data entry work. Advance can be received during the check-in too.
Walk in – The process for walk in customer will be direct, front office will first ask what type of room they desire and they will check for any valid room , after that they will ask for the customer identification card to key in the customer information and ask how long they are planing to stay. Shangri-La hotel will also asks weather the customer wants a non smoking or a smoking room.
Online – for online reservation, customer will go to the hotel official website and key in what date they are planing to check in and see if there is any valid room. After that customer can reserve the room, they can either pay through credit card or they can wait until they reach the hotel.
Phone call – As for phone call, the customer can search for the hotel number in magazines, newspapers, yellow-pages or even online and call the hotel to make reservation. After they do so, they should then go to the hotel and make their payment, if they don’t do so the hotel can cancel their booking.
After all the process is done, the front office will set a programmable key card for the customer and provide a bell boy to carry their language to show their room. Last but not least, after the customer arrives in their room, the front office staff will then inform the house keeping department, this will ensure house keeping system know there is guest in the room and they will have to clean it when called upon.
Not only that, the housekeeping staff is informed to keep track of assets, such as bed, fridge etc that is in a room, including coffee machine. Front office will also have to inform food and beverage (F&B) department, this is to place the guest name in the list for any buffet provided by the hotel.
MontOra Software also has a wonderful module that takes care of the sensitive requirements of F&B. All options related to the F&B are integrated in the system. This system also integrates seamlessly into the Smart Financials, which offers a highly advanced financial accounting system. The F&B has integration to the restaurant and any other outlets that the hotel may have.
In the restaurant, MontOra can help the cashier to settle the bills of guest into their rooms. The system will also validate the room information, as well as print the guest name in the bills. During the check out, these bills will be automatically posted to their respective folios.
Partial settlement of bills room or cash or credit card is also possible in the system.
