The check-out process is easy as the check-in. All details of
the guest billings, from other outlets are posted immediately as they
are billed. After check out, the system will retain the guest history
for marketing purpose.
Sales reports in the hotel include the use of key performance indicators. Key
Performance Indicators indicate whether or not the sales process is being
operated effectively and achieves the results as set forth in sales planning of
the Hotel. It enables sales managers to take timely corrective action deviate
from projected values. It also allows senior management to evaluate the sales
manager. It can also provide metrics for sales management
compensation.
The reporting system of the hotel also provides a
number of standard reports for booking. These reports can be created using
an integrated report generator by the IT Specialist of the hotel. Some of these
reports include; Total Booking Activity, Monthly Booking Activity Summary, Daily Booking
Activity Summary.
The hotel rewards the best managers with the most accurate
reports. Also, the sales and booking reports are made for internal use for top
management, especially the executives. The sales reports of the hotel are required for investors, partners
and government, so the sales management system has advanced reporting
capabilities to satisfy the needs of different stakeholders.
