The management team in Shangri-La will provide guaranteed comfort for your stay by their executive staffs, which are among the finest hoteliers in the world.
This 5-Star hotel has won awards with the guidance of its executive staffs and was awarded as one of the Gold List Properties in Asia, Australia and Pacific Nations, by Conde Nast Traveler Magazine in the USA. It was also awarded as one of the Top 20 Overseas Leisure Hotels in Asia and the Indian Subcontinent by the Conde Nast Traveller Magazine in the UK.
In addition to his vice president position, Mr. Nessmann is the general manager of Shangri-La Hotel, Kuala Lumpur. Mr. Nessmann was general manager of Shangri-La's Far Eastern Plaza Hotel, Taipei from 2001 to 2004. Previously, he was general manager and area director of operations for a leading regional Middle Eastern hotel group based in Abu Dhabi.
From 1993 to 1998, he held general manager/resident manager positions with Traders Hotel, Singapore; Shangri-La's Far Eastern Plaza Hotel, Taipei; and Shangri-La Hotel, Kuala Lumpur. His previous hospitality management experience includes posts in Malaysia, China, Kuwait and the UK.
As for management, MontOra hotel software is the best suite for the hotel. No
matter how large the hotel or resort there is a range of software products in the
MICROS-Fidelio hotel software portfolio to help improve the hotel businesses.
MontOra has a system called Property Management System (PMS), it can
choose a hotel software system that will adapt to the specific requirements of the
hotel business and they will enjoy new levels of control over every function of their
hotel or resort.
PMS can help with guest information, night audits, inventory control, profit
management and report generation. A MICROS-Fidelio property management system
PMS takes care of these tasks so the hotel can do what they do best that is to make
informed decisions and build customer loyalty.
Management reservation system is also crucial to Configured to their own
specification, the MICROS-Fidelio reservation system will give their staff instant room
status and availability, making reservations possible at the touch of a button. This has
been a part of the hotel management, because it is used daily when booking. The
whole point of the hotel sales will be based on this system.
In the hotel, marketing is more than a few standard, tried and true sales
techniques. That is why at Shangri la hotel management they begin by taking the time
to understand the unique environment in which each hotel operates. Specific
marketing strategies are devised and then translated into a detailed plan of action. The
thoroughness of their marketing plan process translates into an efficient and effective
marketing effort.
They understand that implementing the hotel's marketing strategy
means much more than telling salespeople what to do. They know that it also means
impressing upon the entire staff the importance of customer service because a
satisfied customer is the best marketing tool available.
In their accounting department, they believe that accounting serves a purpose
beyond presenting the historical financial position of a hotel. Timely accounting
information, properly presented, is information that management can use to improve
future performance and compare income and expenses to past performance and
future goals.
Application Service Provide is used to present deep financial information.
Additionally, statistics that are useful in analyzing the financial statements are
included. Full supplementary schedules and any backup documentation are available
to the owner at any time. They will assist client and they will asset managers in the
preparation of their internal reports using ASP. Accounting data is processed using ASP
over the internet. This enables their hotel to input daily revenue and statistical data
while accounts payable is processed regularly. The end result is that managers, owners
and corporate staff can review financial data on line at any time over the internet
using a web browser.
Using their ASP accounting is also accomplished using the most advantageous
arrangement for the hotel. They can either perform all of the accounting, from
disbursements to statement processing, at their corporate office or decentralize any
portion of the process to the hotel level. At Shangri la management, tight internal and
cash controls, combined with strong manager responsibility, are the key to maximizing
profitability.
As for Maintenance and Energy Management in Shangri la, they believe that
maintenance is a key to maximizing guest satisfaction and the hotel's economic life.
Maintenance is primarily preventive, therefore they make every effort to schedule it.
Energy management is carefully monitored by reviewing the hotel's expenses, and,
where necessary, by direct meter readings. To minimize expenses, energy suppliers are
consulted on a regular basis to insure that full advantage is being taken of all programs
and all economically viable technology. Guest satisfaction is always a consideration in
energy management decisions.
